Products purchased from Smokin Ideas are delivered via various couriers. These include;
Delivery Timescales
All products purchased from our online store carry the following delivery estimations;
- For all items purchased for delivery within the UK, delivery is expected within 1-3 working days.
- For all items purchased for delivery out with the UK, delivery is expected within 3-5 working days.
We endeavor for your item to be with you as soon as possible, we take all reasonable steps to ensure the fastest delivery – on all items large or small. The above delivery times are out with our control, however in the 20 years of trading online within our Amazon store and online shop – it’s extremely rare our customers wait in excess of the delivery times stated above.
Should you have a concern or have not received your item, contact – 0141 552 0127 or email us at – smokinideas@hotmail.com We will endeavour to find the reason for any lateness, however cannot accept liability, unless the item arrives damaged or does not arrive at all.
Should the courier return the parcel back to us due to no contact from the customer, we will refund the order excluding the delivery fee.
Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help!
Our products can be returned within 7 days of the original purchase of the product.
To be eligible for a return, please ensure the following:
– The product was purchased in the last 7 days
– The product is in the original packaging
– The product hasn’t been used or damaged
– You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
– By phone number: 0141 552 0127
– By email: smokinideas@hotmail.com
Send the product with its original packing and the receipt or proof of purchase, to:
All returns must be posted to :
Smokin Ideas Ltd
155 Gallowgate
Glasgow
G1 5AX
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Smokers Lounge.
Orders containing cigars (part or whole) shipped outside the UK will be dispatched with tracking number, however in the event of customs or excise duty being applied by the buyer’s country laws the liability will be the sole responsibility of the buyer.
Smokin Ideas is not liable for charges (VAT, TAX or Duty) occurred on any goods shipped outside the UK.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
